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New request

Below is the list of available Customer Request Types. Clicking on each one will take you to the form to complete for lodging a request to Council.

If your request does not appear on the list below, contact our Customer Service Team from Monday to Friday between 8am-5pm on 9707 9000.

All fields marked with a red asterisk (*) are mandatory. If you have no response, please enter "Not Applicable" or N/A.

PRIVACY - Personal information requested by this form is needed for registration and will only be use for that purpose. The information is held by council and access is restricted to council offices and other authorised people. You may apply to access or amend the information. Refer to cb.city/privacy for details

My request is for ...
Missed Bin
Make sure your bin is on the kerb, and not inside your property. Your bin will be emptied 3-4 business working days after being reported.
Damaged or Broken Bin
Make sure your bin is on the kerb, and not inside your property. Your bin will be serviced 2-3 business working days after being reported.
Dumped Rubbish Illegal Dumping
We take illegal dumping seriously.
Parking Offence (inc Illegally Parked Vehicles)
Report vehicles parked near time limited park signs, on the street, blocking driveways or on nature strips.
Potholes
Report damage to road surfaces. Please provide the closest address to the damage.
Unattended Vehicle
Report vehicles that have been parked in public spaces, i.e. streets, for extended periods of time.
Animal Noise Complaint - Barking Dog (cannot be anonymous)
Report complaints or concerns regarding barking dogs. You must know the location of the dog. You will need to be contacted, therefore this report cannot be made anonymously.
Animal - Straying dog
Only use this request if you know where the dog resides. If unknown, do not enter this request. Please contact the Customer Service Team on 9707 9000.
Collection of Tree Branches Fallen on Council Land
Report fallen branches on Council property such as carparks, reserves, nature strips or roads.
Community Halls Maintenance/Operational Failure
Report maintenance for Community Halls or operational failure such as blocked toilets, broken windows, damaged locks or doors.
Damaged / Missing / Repair Council Sign
Use for all Council signs, such as park, building, street name blades, information, community or directional signs.
Damaged / Missing / Repair Traffic Sign
Use for all traffic signs such as warning, advisory or regulatory signs.
Drainage Maintenance
Report blocked pits, pipes, Gross Pollutant Traps, broken lintel or missing grates on Council land.
Dog Attack (cannot be anonymous)
Report dog attacks on a person or animal. You will need to be contacted, therefore this report cannot be made anonymously.
Empty Public Bins
Report when park or street bins are overflowing and need emptying.
Footpath - Repair/Maintenance
Report damage to footpaths or concrete kerbs.
Graffiti
This request is to be used for graffiti reports. Graffiti will be removed from Council Land or Private Land (only if on an external wall adjoining Council land).
Heavy Vehicle Parking
Report heavy vehicles such as trucks or semi-trailers weighing over 4.5 tonnes and longer than 7.5 metres.
Litter Removal
Report litter on footpaths or in parks.
Nature Strip Mowing ENQUIRY
- Following up on the progress of a Nature Strip Application, am I on the mowing program?
- Nature Strip not being maintained by council at all, or is unsatisfactory
- When can I expect the Nature Strip to be mowed
Noise Pollution Building
Report construction noise such as noisy trucks from buildings sites outside consent hours.
Noise Pollution Residential, Industrial/Commercial
Report noise from neighbours, or industrial and commercial properties. Noise may be excessively loud music, breaking sounds, noisy machinery or vehicles.
Parks and Sporting Facility Infrastructure
Use this request for parks only - Mow/maintain grass at parks or any requests for turf maintenance, line marking or damage to playing field surface.
Playgrounds Maintenance or Operational Failure
Report playgrounds in need of maintenance or operational failure.
Remove Dead Animal From Nature Strip / Road
Report dead animals on Council Land such as nature strips or roadways. If on Private Property, we are unable to assist.
Request for Council tree maintenance
Report when a Council tree needs maintenance. These could be trees on nature strips, in laneways or parks. If a tree is in contact with electrical wires, please report to Ausgrid at www.ausgrid.com.au or call 131 365.
Request for Street Tree Planting
Request an Inspection for a new or replacement Street Tree Planting. Planting sites will be investigated for species, site suitability and utility issues. Planting will generally only occur during cooler months and can depend on stock availability and site priority.
Sediment on Road
Use for reports of trucks entering and exiting with inadequate sediment controls on a Development site, dirt etc all over the road.
Street Sweeping
Report a street that needs sweeping. All our streets are swept on a rotating basis. Check when your street will be swept next at www.cbcity.nsw.gov.au/resident/waste-recycling/city-cleaning.
Tree Vandalism and Illegal Removal
Report trees that have been vandalised or illegally removed. Council will investigate, and if possible take enforcement action. If you have photos, you can upload them. This request can't be anonymous.
Unlawful building activity/Unauthorised building work (Cannot be anonymous)
Report issues that related to unauthorised or unapproved building work or work not covered by a current Development Application or Exempt Development. You will need to be contacted, therefore this report cannot be made anonymously.
Other enquiries
Email us on council@cbcity.nsw.gov.au

If your request does not appear on the list above, please contact our Customer Service Team from Monday to Friday between 8am-5pm on 9707 9000.